Responsible for the Service Desk (SD) to operate in a professional, effective and efficient manner. Monitor the performance are available for the Service Desk staff at all times at the applicable sites. Responsible monitor satisfaction levels. Provide technical / professional support to internal and external stakeholders Technology / Incident Management (2 years experience) Professional knowledge of theory and techniques in a specialised
inter-departmental understanding in order to deliver on professional excellence Continuously increase understanding member of and make regular contributions to professional bodies, including publication of articles and and research findings Ensure CPD (continual professional development) or similar accreditation requirements resources and partners Represent the brand in professional networks Specialist support to projects Own or business degree. Post graduate Diploma and Professional Registration Advantageous Experience: 5 years
Responsibilities: Work together with senior development staff, and where applicable with project managers to execute