requires a unique blend of technical skills, customer service aptitude, and a collaborative spirit, ensuring knowledge bases, and FAQs to assist in customer self-service and team reference. -Continuous Learning skills, with a focus on providing exceptional customer service. Familiarity with project management and CRM
management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering Multi-tasking. Patience, understanding and empathy. Customer service passion. Diagnostics. Critical thinking. Relationship
demonstrate high levels of professionalism, customer service and leadership. Results driven, “can do” attitude
the phone, or in person. Inform customers about IT products and services. Walk customers step-by-step through hardware and software. Follow up with customers to ensure satisfactory service. Communicate customer feedback
A passion for IT and providing outstanding customer service is essential. Providing 3rd line technical as and when required Delivering exceptional customer service and demonstrating the ability and desire to
maintaining a high level of customer satisfaction. This includes overseeing service level agreements (SLA's) and technologies (Preferred). Excellence in Customer Services. Must use BSS/OSS tools, experience with MS
behaviour Customer relationship management Customer service management Ability and willingness to travel
facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend
business objectives and delivering exceptional customer services. Experience in directly delivering large IT
excellent analytical, problem solving and customer service skills; Ability and aptitude to continuously