concluding incidents, requests and service requests on the CA and SRS system within the agreed SLA Provide remote outstanding open incidents and requests logged on CA Providing first line support diagnosis and support Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer installation and repairs
You're passionate about operations, backed by your CA(SA) qualification and you've made your mark in the you? You are one of a kind You started off being a CA(SA) and ended up becoming a pro at operations. On you'll need To succeed in this role, you need be a CA(SA) coupled with at least 2 years of operations experience