ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
segments in small and medium business. Proactive calling of customers to build loyalty and improve affinity contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets
processes
Paracon IT Disaster Recovery Specialist "Calling all IT warriors Are you ready to be the architect of
change, issues, time, scope, resources, budget, and quality. • Knowledge of project methodologies. • Experience and send approval customer invoices. • Ensure quality and timeliness for the services. • Maintain a healthy
Facilitate Risk Acceptance process – capture, quality assurance and approval process Facilitating Third orientated - Contributing independently Decision quality - Contributing independently Interpersonal savvy