Job title: Customer Success Consultant
Our client, based in Somerset knowledge to join their team in the position of Customer Success Consultant as providing dedicated training and support services to ensure customer success.
Overview and Skills Skills needed:
Applications are open for a Customer Success Consultant at our client based in Somerset West.
Skills:
provider of permanent and temporary recruitment services to the South African, European and UK marketplace Collaborate closely with teams to evolve our services, always aiming for better client experiences. related field. Proven experience in MSP roles like Customer Success Manager or Technical Account Manager. IT support, cybersecurity, and Microsoft cloud services. Excellent communication skills for effective satisfaction. Committed to our mission of making a positive impact in people's lives. Location/s: Can be based
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23
Youre passionate about great customer experience, making complex things simple, all years of experience in an account management, customer success or online training in the software industry
appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client client consultations
Improve customer experience through product support in product design and
various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We twenty years of experience in delivering business services, garnering stellar client references, and maintaining
MS System Center Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows Server Update Services Software data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We
Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We
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