websites Adhere to KPI structure Multi Skilled agent with outbound and inbound experience Ensuring that adaptability to different personality types 1 year call centre experience in the igaming sector .
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries (application support). Good understanding of call centre environments and equipment. Good understanding
On-Call requirement within the role supporting the function. Competitive salary 100% medical aid insurance
R34 000 – R45800 (CTC) p/m Benefits: Pension, medical aid, cell & internet allowance Type: Permanent
R25 000 – R33 000 (CTC) p/m Benefits: Pension, medical aid, cell & internet allowance Type: Permanent
field work might be required to assist with support calls.
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
CTI003686-WDA-1 Listen up, Agents Our client is on the lookout for a seasoned agent with a proven track record reliability engineering practices You're not just an agent; you're leading a team with extensive leadership