from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
candidates with a technical background in our support centre to provide online and telephonic service and support alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
1st line support engineers Provide 2nd line data centre support at the server infrastructure level Escalate essential Min 5 years' experience supporting data centre software and must have good understanding of server
solutions, with specific focus on: Cost centre & Profit Centre accounting, allocation & assessment Report (RTR) experience. Experience with Cost Centre/Profit Centre Accounting, Profitability Analysis, Overhead
WordPress Designer Freelancer needed, City Centre, Cape Town. Company Name: Koca Bean. We are looking
support. Monitor group mailboxes, ensuring all inbound incidents receive a response within SLA. Tracking
service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are information becomes available (e.g. call-source, contact-details, CI-selection, call categories, severities, etc journals/activity history. Escalate observations where the call-logging system is incorrect or incomplete in order
logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
Calling on all Senior Software Engineers for a multinational media group in Cape Town. The successful