Metrorail Prasa Ticket Exxaminer Jobs in Cape Town City Centre

Field Service Engineer Cape Town (westlake)

Armstrong Appointments

Westlake

R 22 000 CTC

Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or

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It Field/helpdesk Technician For Managed Service Provider

Cape Town City Centre

Products and Service.

Relevant knowledge in ticketing tools.

Own vehicle and valid SA drivers diagnose, troubleshoot and resolve ticket.

Ensure completion of ticket is within agreed SLAs.

Interacts additional info to enable faster resolutions of a ticket.

Analyses incidents / requests to produce they impact a clients service.

Update tickets in a timely manner with the required level of detail detail on the progress and resolution of the ticket

Ensures all changes are carried out with

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Administrator Cape Town

Humankind Group

Cape Town City Centre

Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms

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It Technician

Cape Town City Centre

and verbal faults are logged on the ticket system.

All tickets acted on promptly and closed within

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Network Operations Technician

Cape Town City Centre

Negotiable

regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement

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2nd Line It Support Montague Gardens

West Coast Personnel

Cape Town City Centre

R30 000 to R40 000 Per Month Dependent

for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled

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