Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
effectively with internal and external customers. Train, coach, and mentor Service Desk staff, supporting Oversee staff activities and acquire or create training materials for the support team from other departments Monitor and manage queues, participating in escalated calls as necessary. Oversee the repository to ensure solutions
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling analysis specialist. Delivery of advanced technical training to the support team, to advance their skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership of
digital world of web in terms of how HTML, CSS, API calls, JavaScript and
other scripts on the page
sessions and train and upskill with fellow team members
Education and Training:
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
performance result for any abnormalities, logging calls and following up with service providers and regions routine tests.
64 PTY Ltd , which has been offering corporate training to the South African government and the private including office space, a conference room and a phone centre. Alinta Tech has a limited number of private investors
64 PTY Ltd , which has been offering corporate training to the South African government and the private including office space, a conference room and a phone centre. Alinta Tech has a limited number of private investors