logging and following up on calls Log calls on behalf of clients Test completed calls or queries from clients
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
You will report to the Head of SAP Centre of Expertise (CoE) within the company, a savings
Manual Control (MCP) reviews.
the requirements, please apply today, or give us a call on 021 180 4090 and one of our consultants will
the requirements, please apply today, or give us a call on 021 180 4090 and one of our consultants will
the requirements, please apply today, or give us a call on 021 180 4090 and one of our consultants will
Monitor and manage queues, participating in escalated calls as necessary. Oversee the repository to ensure solutions
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities