Team Information (if applicable)
TAX / US Customs
ESSENTIAL SKILLS REQUIREMENTS:
· SAP GTS / Customs process knowledge
· SAP FI
· SAP CO
Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision. It marketing, and support to ensure revenue and customer satisfaction goals are met. The Product Manager's roadmap. Gather, manage, and prioritize market/customer requirements and the matching product unique selling selling points (USPs) Act as the customer advocate articulating the user's and/or buyer's needs Works marketing, and support to ensure business case and customer satisfaction goals are met Has technical product
requirements and provide appropriate solutions. Manage customer relations to ensure satisfaction and retention and make decisions decisively. Demonstrate genuine care for individuals and foster team development. Adapt
based on Business Requirements Document (BRD) and customer specifications
based on Business Requirements Document (BRD) and customer specifications Develop feasible technical specifications Advantageous 3 – 5 years of management experience taking care of teams between 5 – 8 people Training/qualifications
technical support department, drive exceptional customer service, and enhance their support processes and motivation and job satisfaction. Customer Support Excellence: Maintain a customer-centric approach by ensuring ensuring prompt and effective resolution of customer inquiries, technical issues, and service requests, while while maintaining a high level of customer satisfaction. Escalation Management: Serve as the primary point effective resolution, and managing communication with customers, internal stakeholders, and third-party vendors
job satisfaction.
specification, scheduling, execution, reporting, and customer liaison. Responsibilities Extract requirements test plan. Review Acceptance Test Procedures with customer representatives. Schedule and coordinate Acceptance Tests. Produce Acceptance Reports. Liaise with customers during test conduct. Report problems (bugs/deviation reporting to customers during configuration control meetings. Attend meetings with customers. Grade 12 or be applied. Training skills to participate in customer training on the application's use. Proficiency
resolve technical issues reported by customers Assist customers with software installation, configuration Collaborate with other team members to ensure customer satisfaction Essential Qualifications: Qualified implementation certification Excellent communication and customer service skills Ability to work well under pressure
resolve technical issues reported by customers Assist customers with software installation, configuration Collaborate with other team members to ensure customer satisfaction Essential Qualifications: Qualified implementation certification Excellent communication and customer service skills Ability to work well under pressure