technical level development of services, reports, and applications. To provide 2nd and 3rd level support
business requirements and provide second and third level support to the company, reducing costs associated existing systems at a technical level for support continuity. Training: Train level 1 support and other development
systems at a technical level for support continuity.
will provide 2nd level IT application support to business at a senior technical level, as well as assist
effectively to non-technical audiences. Seniority Level Mid-Senior level Employment Type Full-time Skills Microsoft
junior development staff. Assists on various high-level tasks as and when required for clarification. P
and analyze key performance metrics and service level agreements (SLAs) to identify trends, address issues to effectively interact with stakeholders at all levels of the organization. •Strong analytical and problem-solving
assets, managing security risks to an acceptable level while managing costs to budget. Key Responsibilities: to effectively interact with stakeholders at all levels of the organization. Demonstrated ability to analyse
assets, managing security risks to an acceptable level while managing costs to budget. Key Responsibilities: to effectively interact with stakeholders at all levels of the organization. Demonstrated ability to analyse
calls to ensure user support and that high service levels are maintained.