and support the various partners within the MD Centre of Excellence, external suppliers, and third parties and identify continuous improvement requirements. Assess value of MD from user input (e.g. ratings, reviews Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. “Your application enable us to facilitate your application and /or assess your suitability for the advertised position. This
and support the various partners within the MD Centre of Excellence, external suppliers, and third parties and identify continuous improvement requirements. Assess value of MD from user input (e.g. ratings, reviews Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. “Your application enable us to facilitate your application and /or assess your suitability for the advertised position. This
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data visualization
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication
end-users. Collaborate with cross-functional teams to assess end-user needs, evaluate technology solutions, and problem-solving skills, with the ability to assess complex situations and develop practical solutions
planning, policy development, and institutional self-assessment.
existing functionality. Conduct Usability Testing to assess the user experience and identify areas for improvement
performance management. Conduct security risk assessments and develop strategies to mitigate potential
performance management. Conduct security risk assessments and develop strategies to mitigate potential