experience in Wi-Fi networks.
targets
installations, communicating with customers and updating the ERP with customer replies, website report checks
From tracking performance metrics to keeping our customer experience at its zenith, you'll be at the forefront escalations from end users and management. Administer customer service duties such as quality analysis on call software and hardware used. Point of contact for customer complaints or escalations. Building on KMDB and Application Support statistics. Customer Centricity Feedback to customer on status of all unresolved escalated of application support tickets. We prioritise customer satisfaction, addressing complaints and escalations
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
meets the needs of its clients and customers. They handle customer complaints, find solutions to their working on various computer systems CRM or good customer relationship skill set Required Job Competencies: objectives and meeting them within agreed deadlines Customer prospecting Computer Literacy Must be organised
meets the needs of its clients and customers. They handle customer complaints, find solutions to their working on various computer systems CRM or good customer relationship skill set Required Job Competencies: objectives and meeting them within agreed deadlines Customer prospecting Computer Literacy Must be organised
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative (digital) transformation and how they relate to customer experience technology Proven strong leadership
technologies supported by the team Maintain a strong customer focus at all times Assist with deployment of new environment Strong communication skills Strong customer service approach and a team player Strong work