This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
is also a Winner of the Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading Knowledge of prescribed Security legislation and standards. Leadership and conflict management skills. Planning
development of relevant processes, procedures, and standards, based on expert insight into requirements of as an agent for data governance policies and standards, and influence effective data entry, usage and and support the various partners within the MD Centre of Excellence, external suppliers, and third parties metadata for relevant processes, procedures, and standards from daily operations. Augment collected metadata tools, SQL & MS Excel. Knowledge of industry standards related to Business Partner data, e.g. BBBEE,
development of relevant processes, procedures, and standards, based on expert insight into requirements of internal policies, guidelines and GS1 industry standards. Execute data extraction for analysis purposes and support the various partners within the MD Centre of Excellence, external suppliers, and third parties metadata for relevant processes, procedures, and standards from daily operations. Augment collected metadata tools, SQL & MS Excel. Knowledge of industry standards related to Article MD, e.g. GS1. The ideal applicant
required of you: Collaborate with the 24/7 Response Centre, ensuring seamless support for their app users Experience with Agile software development and call centre/logistics environments. Excellent communication ability. Contact Phindi a t phindileme-merge.co.za or call her at 011 463 3633 to discuss this and other opportunities
are consistent with architecture principles, standards, methodologies and technology organization's best technologies needed to operate customer contact centres Demonstrate deep understanding of customer service for a service organization focusing on Contact Centre's and Contact Center key metrics Excel with evaluation and Organisational Skills; defining performance standards and meeting service levels; manage resources. understanding of inbound and outbound contact centres & the various data and dialling regulations
is also a Winner of the Standard Bank KZN - Top Brand award for 2022, a centre of excellence and a leading
itself on offering a wide range of personalized banking services, tailored to meet the diverse needs of encapsulating the very essence of customer-centric banking. It focuses on corporate customers offering them managed in compliance with South African Reserve Bank (SARB) regulatory requirements and international aligns with SARB regulations and international standards. Work with the Business on its implementation all bank operations. Manage the Business Continuity Planning (BCP) process to ensure the bank's readiness