Collaborate on developing e-commerce customer experience and operational plan to support business objectives Analyse data and performance of e-commerce customer experience to draw performance insights, identify gaps and orchestration & improvement Manage online customer experience optimising for sales and customer sentiment, industry accepted customer experience metrics Relevant qualification or experience in Data Analytics/Process Analytics/Process management. 5 years' experience in Customer Service Experience in online customer journey mapping
one roof. Electricity & Gas, Internet, TV, Calling and Simonly products are important to them and to achieve the best result. They cannot do this without input from their people, so there is plenty of you passionate about ensuring a seamless app experience for 1M mobile users? Join our client's dynamic and be at the forefront of app quality and user experience Our client highly values creativity, technical Software Development. 5 years of relevant work experience. Experience in proactive decision-making. You're a
appropriate timescales.
appropriate timescales.
team. Role Mission Ensuring that all Open Service calls are resolved within the stipulated timeframes, by architecture and platforms. Participate in a 24x7 call-out rota when required, and scheduled overtime during knowledge & experience advantageous Required Minimum Work Experience Min 12-18 Months experience in a Technical network monitoring concepts and management tools. Experience of network monitoring tools and protocols (MRTG (MRTG, NAGIOS, TMS, CMS, Wireshark etc.). Experience of analysing system and network performance using
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution 2 years experience in operations within a medical corporate environment Clinical experience with Radiology Hospital billing experience advantageous Scheme administration experience Experience with analysing a Customer interaction/Relationship management experience
implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution 2 years experience in operations within a medical corporate environment Clinical experience with Radiology Hospital billing experience advantageous Scheme administration experience Experience with analysing a Customer interaction/Relationship management experience
prescriptive and predictive modelling Qualifications and experience: BSc Degree in Computer Science or equivalent qualification 3-5 years' proven experience as a Data Analyst or a related role. Experience with the following technologies: MYSQL, Hive Experience with Data API's services company. Experience in ETL processes. Experience on the Ab negotiable on experience and ability. Contact Nokuthula at nokuthulage-merge.co.za or call her on 011 463
Develop across several application platforms Experience performing root cause analysis on internal and within architectural guidelines Qualifications and Experience: Degree in business commerce, information studies studies, information technology 5-7 years' experience in building databases, warehouses, reporting and pipelining and performance optimisation 8-10 years' experience in database programming languages Azure Kafka negotiable based on experience. E-mail Nokuthula on nokuthulage-Merge.co.za or call her for a chat on 011
of test automation experience Java Development with extensive Selenium experience Testing of Web & Computer Science Degree/Diploma or equivalent experience. Bootcamp training in Agile and DevOps preferred annum negotiable on experience and ability . Contact Garth at garthze-merge.co.za or call him on 011 463 3633