Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate shift workers, potential issues promptly Managing and co-ordinating shift workers effectively to ensure continuous coverage scheduling and optimising resources during various shifts Taking accountability for handling corrective intervention least 3 to 5 years' experience in co-ordinating shifts, managing resources effectively, and optimizing
running smoothly.
The Application Support Agent plays a critical role in implementing and supporting After-sales departments.
The Application Support Agent will be responsible for monitoring and ensuring ware/ Application Support (Sales/Service)
Call logging Â
General Administration   Â
candidate into the position of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory all allocated tasks to determine workflow for the shift • Ensure the quality of service is of the highest
Requirements:
Management Team, Merchants Department, Impacted Call Centre Agents.
and written)
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
within budget, liaising with landlords/property agents, reviewing lease agreements, etc.
Assist with
Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.