assesses the quality of performance of contact center staff, monitors communications, and recommends
• Contact Center Quality Assurance: Assess the quality of performance of contact center staff who interact management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
• >
• High school diploma with 1-2 years of Call Center Experience.
• Advance English level with
Azure DevOps, Azure Monitor and Azure Security Center as well as 7 to 10 years of focussing on cloud
Key Performance Areas
Center of Excellence:
- Develop a business architecture
maintain and establish a Business Architecture Center of Excellence.
- Develop, implement, maintain
certification
- BACOE (Business Architecture center or excellence trained and certified)
team, focusing on achieving team KPIs by answering calls and resolving tickets. Log and update all queries Microsoft 0365, Microsoft Endpoint Manager admin center, Apple and Android products, and printing solutions
Sterling Connect: Direct, and Sterling/IBM Control Center. Including Sterling Secure Proxy [SSP] & Sterling
Sterling Connect: Direct, and Sterling/IBM Control Center. Including Sterling Secure Proxy [SSP] & Sterling
Apply now to be part of our team overseeing data center/server farm security and integrity. ITEngineer
ideal candidate should have a passion for user-centered design, an eye for detail, and a willingness to
years experience All calls to be attended to and resolved timeously Escalate the calls where necessary Troubleshoot application that are syncing to Head Office and log the calls and troubleshoot where there's issues, Ability to connection, Replace hardware where necessary, Escalate calls where necessary, Ability to troubleshoot Office