Key Performance Areas:
Role:
Responsible for supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication workflow.
Key Perform
Reference: PE010891-LM-1 Role: Responsible for supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication workflow. Key Performance Areas: Custom
Reference: PE010890-Tabz-1 Responsible for supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication workflow Key Performance Areas: Customer Sa
The main purpose of the role is to work with Team Leaders and Managers across the company to ensure that
feedback
specific projects under leadership of Project Team Leader
specific projects under leadership of Project Team Leader Fix major and minor bugs in the Production environment Provide feedback to investigation requester and Team Leader of relevant Business Analyst Perform unit and
Tool Customer feedback Emails Monitoring by Team Leader Incident Logging Ticket raised within 15 minutes Customer Tracking Report /BI Tool Feedback from Team Leaders & colleagues Role: Responsible for ensuring Tool Customer feedback Emails Monitoring by Team Leader Incident Logging Ticket raised within 15 minutes Customer Tracking Report /BI Tool Feedback from Team Leaders & colleagues market related - Monthly
stakeholders to engage with (onsite store staff, Team Leader, IT vendor, IT team / Project war room) Excellent