Responsibilities:
PTA003012-CB-1 We are looking for a Software Support Agent with a calm yet time conscious demeanour for a dynamic Level 1 Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL accurate bug reports Database Querying The support agent will need to use TSQL to query the many databases
Digital Solutions First line of engagement via telephone and email. Deliver support to resolve various issues related to audio and visual solutions, account administration, suppliers, and general business. Resolve issues and attend to enquiries within given time frames Remotely troubleshoot audio an
Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties
successful go-lives.
- Following up on incident tickets to achieve long-term improvement.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations
successful go-lives.
- Following up on incident tickets to achieve long-term improvements.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service