We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links Sense of urgency and desire to get the job done on time and according to the highest standard Advantageous
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing you’ll do:
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing you’ll do:
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production production efforts to assure projects are completed on time within budget. Prepare specification for purchasing
Engineers with MCSE certification to be based full time at our Midrand offices. The First Line Support Engineer Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive
and Consulting experience with preferably Data Centre Infrastructure and ICT environment.