The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining matrix. Maintain oversight and control over all Helpdesk staff in relation to service levels and functional
Small IT company is looking for a young, IT enthusiast to join their team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically strong and customer orientated.
Reference: JHB000987-DS-1 Role: IT Helpdesk Technician Location: Fourways. Johannesburg Company: A leading over 30 years' experience are looking for a IT Helpdesk Technician to join their dynamic and friendly
administration of Ad-hoc tasks and problems. Improving helpdesk turnaround time and escalation of any issues and and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining all support
Support technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and
projects, MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new application
Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL queries and
Responsibilities: