Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven
and Consulting experience with preferably Data Centre Infrastructure and ICT environment.
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically
Reference: CTI003573-CAF-1 Calling all tech enthusiasts We're on the lookout for an intermediate full-stack
and networking. You will meet set SLAs based on call categories and classifications. You will be responsible
Respect, Accountability, Client-driven, People-centred) and strong Ethics; • Ability to work under pressure
Respect, Accountability, Client-driven, People-centred) and strong Ethics; • Ability to work under pressure
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. •
are full of energy and ambition, this is your calling.
ability. Contact Dewald on dewaldbe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities