technical excellence, reliability, and usability with a clear and strong orientation to delight our users, ensuring team and organisation. Customer orientation - responsible for creating a customer-oriented attitude within identifying and understanding the needs of all customers and managing their expectation. Facilitates an as required to achieve objectives. Consistent, clear, and regular communication with key internal and Ensures others understand the decision before moving forward. Considers short- and long-term implications of
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and case validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and case validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
technical information in a clear and understandable manner. Customer Focus : A customer-centric approach is services offered. Client Relationship Management: And Customer Visits: Build and maintain strong relationships addressing concerns, and providing excellent customer service. Regular communication is essential to Communication: Clear and effective communication skills for collaboration and customer interaction. Problem-Solving: certifications 3-5 years' experience Previous experience in Customer Service, Technical Support beneficial Hands on
approach, taking initiative to drive projects forward without waiting for instructions. • Effectively
training venues in the Upper Highway, or at our customers' premises) Position Type: Freelance Trainer (exclusive skills and ability to explain complex concepts in a clear and engaging manner. Prior experience as an MS365
training venues in the Upper Highway, or at our customers' premises) Position Type: Freelance Trainer (exclusive skills and ability to explain complex concepts in a clear and engaging manner. Prior experience as an MS365
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative (digital) transformation and how they relate to customer experience technology Proven strong leadership
skills, both verbally and in writing, to enable clear and effective interaction with superiors, colleagues
skills, both verbally and in writing, to enable clear and effective interaction with superiors, colleagues