BUSINESS UNIT: ICEBOLETHU SECURITY SERVICES ICEBOLETHU GROUP: HEAD OFFICE - DURBAN REFERENCE NUMBER: RELATED Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor dignified burial solutions. Icebolethu Security Services, a subsidiary Icebolethu Group is currently in in search of a General Manager: Security Services, the successful incumbent will be responsible for overseeing and leading teams. The General Manager: Security Services will collaborate with various internal and external
Managed IT services company based in the US, seeks a Dynamics Sales/Customer Service CRM Technician Technical configuring and customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective Dynamics Solid experaince on the Sales and Customer service module. R48 000- 80 000 PM
fully integrated end-to-end I T solutions and services. These offerings embrace a large platform of system Technical Knowledge: Understanding of IT products, services, and solutions is highly beneficial. This allows in a clear and understandable manner. Customer Focus : A customer-centric approach is vital. The sales clients or opportunities where IT products or services could be beneficial. This involves researching for the products or services offered. Client Relationship Management: And Customer Visits: Build and maintain
From tracking performance metrics to keeping our customer experience at its zenith, you'll be at the forefront from end users and management. Administer customer service duties such as quality analysis on call and Ensure correct entries are inserted into the IT Service Management Tool 4Me Technical Support and Escalations software and hardware used. Point of contact for customer complaints or escalations. Building on KMDB and Application Support statistics. Customer Centricity Feedback to customer on status of all unresolved escalated
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and Contact needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies methodologies and best practices for a service organization focusing on Contact Centre's and Contact Center key metrics Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the
software. Equipment movements Return of IT Stock Servicing of IT Equipment Testing and Benchmarking Stock minimum requirements. Passionate about excellent customer service delivery. Ability to be an effective team
and compliance within healthcare organizations. Customize and extend Microsoft Dynamics 365 using tools Accelerator, Customer Service, Field Service, and Sales. Experience with configuring and customizing Microsoft
keep up-to-date knowledge of functionalities, customization and integration. Your key responsibilities will systems and operations; In-depth knowledge of IT Services and latest technology; ERP System experience: excellent analytical, problem solving and customer service skills; Ability and aptitude to continuously
tech/software industry. Analyse market trends, customer needs, and competitive landscape to inform business strategies. Identify and evaluate new markets and customer segments for potential growth. Lead Generation meetings and presentations to pitch our products and services to prospective clients. Negotiate contracts and Develop a deep understanding of our products and services to effectively communicate their value to potential Qualifications: Experience with software as a service (SaaS) product. Knowledge of digital marketing
tech/software industry. Analyse market trends, customer needs, and competitive landscape to inform business strategies. Identify and evaluate new markets and customer segments for potential growth. Lead Generation meetings and presentations to pitch our products and services to prospective clients. Negotiate contracts and Develop a deep understanding of our products and services to effectively communicate their value to potential Qualifications: Experience with software as a service (SaaS) product. Knowledge of digital marketing