BUSINESS UNIT: ICEBOLETHU SECURITY SERVICES ICEBOLETHU GROUP: HEAD OFFICE - DURBAN REFERENCE NUMBER: RELATED Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor dignified burial solutions. Icebolethu Security Services, a subsidiary Icebolethu Group is currently in in search of a General Manager: Security Services, the successful incumbent will be responsible for overseeing General Manager: Security Services will collaborate with various internal and external clients to ensure
Service Manager needed. ● Monitor and manage the performance of the service and logistic departments usage of the service and logistics departments ● Ongoing performance management of the service and logistics expected to monitor and control leave for the service and logistics departments ● Maintain a positive within the service and logistics departments Essential ● Must have experience in managing a service division following areas: ● Exceptional client relations – Internal and external ● Skills development ● Good Management
planning. Maintain close working relationships with internal IT and business management to understand firm technology leaders and customers. Demonstrate deep understanding of customer service, architecture and Contact needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies methodologies and best practices for a service organization focusing on Contact Centre's and Contact Center key metrics Skills; defining performance standards and meeting service levels; manage resources. Leadership skills; ability
Managed IT services company based in the US, seeks a Dynamics Sales/Customer Service CRM Technician Technical configuring and customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective Dynamics Solid experaince on the Sales and Customer service module. R48 000- 80 000 PM
commercial systems, tools, & practices to enhance customer experience & improve sales & marketing of sales services tools and provide internal training sessions Develop and create customized reports and and dashboards in alignment with Customer Analytics best practices. Requirements: Degree preferably in
incidents with software vendors if required. Updating internal knowledge base and documentation. Work with business minimum requirements. Passionate about excellent customer service delivery. Self-managed. Excellent organising
increase the number and profitability of active customers purchasing from TOD by harnessing the power of You will harness the opportunities of tailored service offerings for clients while also supporting pre- support, and product teams to serve internal and external customers. Grade 12, or equivalent Tertiary qualification
solutions to assist business users, and improve customer experience Architect and design solutions with date with technology trends, both locally and internationally Apply creative thought processes to solve complex the best place to shop at, a happy customer is a repeat customer Drive for excellence, to help foster to interview and interact professionally, with internal and external people Capability to present ideas Employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being
solutions to assist business users, and improve customer experience Architect and design solutions with date with technology trends, both locally and internationally Apply creative thought processes to solve complex the best place to shop at, a happy customer is a repeat customer Drive for excellence, to help foster to interview and interact professionally, with internal and external people Capability to present ideas Employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being
meets the needs of its clients and customers. They handle customer complaints, find solutions to their providing them with different solutions Liaising with internal Green Office departments to achieve and secure working on various computer systems CRM or good customer relationship skill set Required Job Competencies: objectives and meeting them within agreed deadlines Customer prospecting Computer Literacy Must be organised