DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Communications Technology division at the Ithala Trade Centre. We are currently seeking a qualified and experienced Applications will oversee the planning, sourcing, and operations of computer software applications, ensuring efficient system testing and implementation Manage support calls to ensure user support and that high service levels levels are maintained Support ongoing operations Manage human capital through effective performance management
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
crucial role in driving the success of outbound calling operations by ensuring that the dialler system is optimized and execute strategies for optimizing dialler operations in alignment with organizational goals. Lead drive operational efficiency and effectiveness. Develop and manage budgets for dialler operations. Manage Identify and mitigate risks associated with dialler operations, including data security risks, compliance violations Computer Sciences or National Diploma in IT or operations management or equivalent experience. Experience
authorisation support calls within agreed SLAs • Administration of authorisation calls on CRM • Actioning Actioning SAP Share Point Access requests and calls logged on CRM i.e. creating new users, assigning access,
immerse yourself in the thrilling cadence of our IT operations, providing essential support to keep our digital systems installation and crisis management when called upon. • Collaborate with IT and departmental teams Proficiencies: • Advanced knowledge of Windows Desktop Operating Systems: specifically, proficiency with Windows Windows 10/11. • Proficient with Windows Server Operating Systems, spanning Windows Server versions from 2008 interpersonal and collaboration skills, adept at operating effectively in demanding environments. • Capability
pivotal role is at the heart of our security operations, offering the chance to shape security architecture InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
customers and performs related work as required. IT Operations Technical systems architecture design and configurations configuration and support of Microsoft/Linux server operating systems. SAN / NAS Installation, configuration Clarifying customer problems. Handling of incoming calls. Follow up customer queries/complaints. Keeping