We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions
and ability. Contact Garth on garthz e-merge .co .za or call him on 011 463 3633 to discuss this and opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities opportunities. Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to