is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa Mapping network printers Service Delivery Working together as a team to reach department/team's goals by respecting each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Management of Hardware Service Products and Solutions. Management of hardware service portfolio. Customer
Our client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform to ServiceNow related to key topics included in the scope of services supported. Analyse KPIs to identify trends and Conducting IT service quality assurance, monitoring, and analyzing performance issues to ensure service standards operation of IT services. Focusing on continual service improvement to enhance service delivery and process
with client representatives, service providers and other areas within Service Management
The person is also responsible for all Azure Services, which is a billable offering to partners. Azure configuration activities through our Microsoft Services catalogue to ensures the effective implementation customer. The role does not extend to managed services. KPA PERFORMANCE STANDARDS Internal and External offering insights and recommendations on Azure services and best practices. Conduct Proof of Concepts architectures using Azure services. Providing Azure cost estimates as well as Azure Services costs where applicable
where you have the ability to beat the beastly traffic overload and work from the comfort of your home
Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Steer and govern Group IT Service Desk initiatives and projects Manage service delivery provider/s to deliver the IT Service Desk relating to new technologies and refined processes Collaborate with department leads SKILLS ITSM (IT Service Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management DevOps Agile Methodology JIRA & Confluence Service Desk Methodology Provider / Contract Management
resolved within Service Target.
Our client requires the services of a Technology Integrator (Expert) – Midrand/Menlyn/Rosslyn/Home Office partners and other departments and maintaining data consistency across departments and process partners Empower users for example through training and self-service solutions. Develop a deep understanding of processes
Our client requires the services of an Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office globally. Ticket and change request creation to service groups responsible to action the request or requirement - from hardware, to software, to business or department-specific applications incl. Critical Applications QUALIFICATIONS/EXPERIENCE 3 years working experience in IT IT Service Desk experience highly beneficial ESSENTIAL SKILLS: Alternatively, sufficient IT working experience incl. IT Service Desk, hardware configuration and technical support