customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to working relationships Minimum Requirements: Education Matric Certificate A/N MCSE/MCSA A tertiary qualification
of the system can carry out business processes without any unplanned disruption Work with Dev Manager/Developers/Project
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
self-starter and involve yourself in team activities without being waited upon.
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support
Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal
/>· Interaction with clients through meetings, calls and emails
· Responsible for troubleshooting
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2