meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support. As part optimisation of our technical support services for our customers and service partners. Here's what you'll be technical and commercial support to our external service partners. Mastering the ins and outs of our CRM and maintaining robust relationships with customers and service partners. Your problem-solving skills are decision-making abilities. Comfortable providing stellar customer support over the phone. Above all, you embody
FICO / GL Project Experience
- SAP GTS / Customs Process Knowledge
- SAP FI
- SAP CO
Responsibilities • Providing timely technical support to customers via various channels such as phone, email, Freshdesk • Communicate timelines with customers while adhering to our service level agreement for issue response/resolution Increase customer happiness and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism and customer service at all times. • 24x7 standby. • Manage and & consultation services on the supported systems as required by the customer. • Ensuring all system
delivery from the team, strengthen and advises customers and the Engineering team on the security systems' maturity and resilience posture for protecting customer s and Phakamo s digital assets. Key Objectives: company's operations from product development to customer service. Keep abreast of new security threats and their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual to technical requirements in the delivery to customers. Work and Collaborate with the Project Management
will be responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients Providing technical training to customers on our products and services. • Working with the Sales and Marketing Marketing teams to identify customer needs and opportunities for upselling or cross-selling products products while keeping customer records up-to-date. • Analyzing customer data and activity to identify trends products and services. • Maintaining a high level of professionalism and customer service at all times
ABAP code
ABAP code
extensive travelling throughout the country to service different clients. General Purpose of Job The Consultant AR (Import of customer Masterfile), Import of Inventory Masterfile. Importing Customer Master, Importing files, Importing of Properties, Property Portion Services, User Defined Fields etc.). Highlight and or escalate experience in a similar field Project Management Service multiple clients simultaneously
clients in the form of assigned support tickets, service requests or projects, Install, implement, configure documentation for the implemented solutions and customizations, which may include system configurations, user infrastructure application deployment Previous professional services experience is preferred Proficient in active directory directory SQL Experience SQL Reporting Services Experience Customized report development General Support
network environment, while providing the highest customer service. The engineer answers incoming calls, tracks system along with their expertise to resolve the customer's request in a timely fashion. The engineer provides also play a key role in escalating unresolved customer problems, to Operations Manager if it cannot be all calls logged and providing updates to keep customers informed. Include all troubleshooting notes in trouble shooting or problem research to route the customers query to the correct resolver team or apply an