looking for a Operational/Training Manager, located in Sandton. Key Responsibilities: Operational Management: all aspects of the customer service center's operations, including staffing, resource allocation, and and workflow management. Develop and implement operational policies, procedures, and performance standards performance indicators (KPIs) and metrics to track operational efficiency and identify areas for improvement Collaborate with cross-functional teams to address operational challenges and drive process improvements. Maintain
Responsibilities:
meets ambition. Position Overview: As the IT Operations Manager, you will be responsible for overseeing managing and delivering infrastructure design, operational excellence, and information security systems professionals responsible for infrastructure design, operational excellence, and information security systems managing and delivering infrastructure design and operational excellence in a fast-paced environment. Strong
business objectives. Prepare and document standard operating procedures and protocols as well as required system system documentation Support operational excellence goals through strong operations knowledge. Resolve escalated problems. Design, develop, update and maintain (operate) the new DAM solution for the PostgreSQL Support system/technical documentation according to present settings Operate DAM Tool in a 24 x 7 manner Monitor functionality relevant interface partners Assist data base operations team application teams with DAM related enquires/problems
If you are a passionate AWS/ Azure Operations & Incident Manager with strong focus on infrastructure culture in a positive manner
SKILLS REQUIREMENTS:
- SAP Technical Operations
- Incident Management (IM)
- Change
(CM)
- Problem Management (PM)
- IT Operations Process Controls
- Good SAP System knowledge
experience
- Minimum 4 years experience in an SAP Operations environment
- Minimum 2 years experience
tickets.
- Proactive improvements in daily IT operations.
Platform team, you'll spearhead the development and operation of innovative software solutions, leveraging top-tier Collaborate in a DevOps team to implement and operate functional services in our Generative AI platform Create and maintain documentation. - Analyze operational incident
preparation and post Go-live support.
- Operations experience (ticket handling, problem, incident
issues
- Applications Operations support for Authorizations and other operational support as required
infrastructure, contributing to its overall operational success.
What you’ll do:
architecture, project management and finance operations System training of finance team Proven track Ability to build strong relationships across both Operations and support functions Ensuring project governance governance framework Interface between Finance and Operational stakeholders for finance projects and systems