Major Incident Manager, Problem Manager and/or Change Manager) Problem Manager - Spearhead Problem investigations
(IM)
- Change Management (CM)
- Problem Management (PM)
- IT Operations Process Controls
Docker
with ITIL processes (Incident, Change and Problem management)
with ITIL processes (Incident, Change and Problem management)
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Processes: ITIL (Incident, Change, Release, Problem Management), CMMI Technologies: REST, SOAP, SQL, UML
indicators to locate and correct code problems.
-Work with management to prioritize business and information
Analytical - Communication - Problem Solving - Planning - Listening - Time Management
Operations experience (ticket handling, problem, incident management)
- Jira and Confluence experience