year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
tasks.
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Maine, Pretoria Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established well-established FinTech company that specialises in banking and payment solutions. They are a fast-growing and career challenges. They aim to enable more banks and brands (listed companies and start-ups) to offer comfortable managing and provisioning computer data centres through machine-readable definition files. Scripting
Maine, Pretoria Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established well-established FinTech company that specialises in banking and payment solutions. They are a fast-growing and career challenges. They aim to enable more banks and brands (listed companies and start-ups) to offer comfortable managing and provisioning computer data centres through machine-readable definition files. Scripting
You'll be part of a dynamic team focusing on Data Centre Networks, utilizing Cisco ACI & Nexus, and Implement Data Centre Networks based on Cisco ACI & Nexus - Troubleshoot Data Centre networks - Create
Implement Data Centre Networks based on Cisco ACI & Nexus
- Troubleshoot Data Centre networks
outage