Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng technologies and software. Basic understanding of IT service management principles (ITIL certification is a centre metrics to ensure efficiency and quality of service. Supervise the Support Staff, ensuring they perform implement strategies based on data analysis to enhance service delivery and Support reliability. Ensure timely
on AV equipment usage
Specialist (Financial Services)
Preference financial services group of good repute requires the services of a seasoned
Reference: CPT000407-CB-2 We require a Field Service Technician with audio visual experience and solid training on AV equipment usage Management of AV service requests and incident reporting Checking of audio-visual meetings and/or events Reporting service escalations to Company Service Desk for any issues that cannot
Support: Provide timely and effective service to customers, ensuring their appliances operate tation: Maintain accurate records of service calls, repairs, and parts inventory.
responsible for:
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Being available to work overtime attention to detail is essential Must have valid Driver's license & own vehicle
client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Understanding each client's Service Level Agreement contract and adhering to the required service Scheduling and completing resolve issues Doing installations when no Field Service work is required Programming of Crestron and Extron attention to detail is essential Must have valid Driver's license & own vehicle Salary R336,000.00 –
support • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time • Resolving client's Service Level Agreement Mean-Time-To-Repair time • Understanding each client's Service Level Agreement Agreement contract and adhering to the required service • Scheduling and completing preventative maintenance resolve issues • Doing installations when no Field Service work is required • Programming of Crestron and • Proof of technical skills • Must have valid Driver's license & own vehicle Salary : R336000 - R420