Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
Centre or Customer Support Management role
We are looking for a general IT/admin person to join our headoffice in Boksburg. We are specialists in telephone system for all branches Log calls to service providers for all the IT related issues Repair paid Create, and add a new staff profile Manage emails Manage/Organise new site internet installations
Manage Technical department and ensure high level of customer services, this includes counter support
telephonic support, site support and repairs.
Manage operational availability of all internal systems
Design of security systems and solution testing
Manage training academy
Training of installers and
end-users
Min. 10 years exp as a Tech Service Manager
Must have security product knowledge and
As the IT Service Management Administrator, you will be responsible for providing the general support a the ITSM software and take over the ongoing management post-implementation. This position will play experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement. If you are a dynamic professional with a passion RESPONSIBILITES: Administer and maintain the ITSM service desk platform FreshService Customize the ITSM tool
Well-established IT security services company has an opportunity for a Managed Services Manager available within within their Managed Service and Software Support Department at Route 21 Corporate Park, Irene, Gauteng Minimum Centre or Customer Support Management role Extensive experience in managing a team within a call center technologies and software. Basic understanding of IT service management principles (ITIL certification is a plus) high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and
client in the IT industry is looking for a IT Service Management Administrator to join their dynamic team experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement. Responsibilities: Administer and maintain the the ITSM service desk platform FreshService Customize the ITSM tool to align with organizational processes workflows, automation rules, and service catalogue items. Define and manage service-level agreements (SLAs).
experience in service delivery, incident, and problem management, change management, event management, request request management, CMDB and continuous service improvement.
Responsibilities:
ain strong relationships within the technical services team
sector is looking for a Change & Services Introduction Management
6 months contract opportuni users of Operational Technology solutions and services within Global IM for the various sites and regions governance
Familiarity with IT monitoring and management tools such as Nagios, SolarWinds or similar platforms infrastructure
Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy ticketing systems like ServiceNow for incident management is also valuable
A bachelor's degree