Job brief We are looking for a qualified Help desk manager to join our team. You will be responsible service and resolve all technical issues. As a Help desk manager, you should have a solid technical background increase client satisfaction. Responsibilities Manage the help desk team and evaluate the performance Ensure on a daily basis Recruit, train, and support help desk representatives and technicians Set specific customer Develop daily, weekly and monthly reports on help desk team's productivity Provide customer feedback
Reference: JHB000987-DS-1 Role: IT Helpdesk Technician Location: Fourways. Johannesburg Company: A leading and growing MSP with over 30 years' experience are looking for a IT Helpdesk Technician to join their dynamic and friendly team. Provide 24x7 support and maintenance Microsoft Servers environme
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be
based Cape Town to provide technical support and assistance to customers, whether on the phone or in person step-by-step through the problem-solving process. Help with troubleshooting hardware and software. Follow
IT faults logged with the helpdesk. Assist Group IT & EA Manager in the implementation of the IT strategy
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities Experience, Skills and Knowledge: Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
telephone and e-mail Provide timely and professional assistance to end-users Guide end-users through step-by-step step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and PowerPoint and Aderant (Practice Management Software) General Assist HR with operations staff skills audits iManage) Minimum of 5 years experience on training/assisting with MS Word iManage skills will be an advantage
coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who has experience small team.
service desk manager is responsible for managing daily operations of the service desk, managing the service service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager have: The ability to build a cohesive team and to manage people effectively. This includes the ability to understanding of the strategic vision for the service desk and the ability to set the long-term direction of