Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc)
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Minimum of Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Minimum of Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Minimum of Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Minimum of Matriculation Work Experience Requirements: 4-6 years of Internation Call Centre / BPO experience
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support