calls to customers. Matric Non negotiable - Min 5 years' working experience in customer service/technical
enthusiast. Gijima is recruiting for a Regional Field Services Manager Requirements: Grade 12 B Com/Relevant Infrastructure Library) Responsibilities: Field Service Experience : Prior experience working in End User managing multiple service locations, coordinating resources, and ensuring consistent service delivery. Client clients, addressing their needs, and managing customer expectations. Technical Expertise : In-depth technical Experience in planning, executing, and managing field service projects, including resource allocation, scheduling
for an ICT Service Delivery Manager for one of their client based in Pretoria. The IT Service Delivery Delivery Manager (SDM) will be responsible for IT Service Delivery as defined by the ITIL Framework under the delivery of IT services to the business or internal stakeholders, focusing on maintaining Service Level Agreements Agreements, and ensuring service quality, and managing client relationships. The IT SDM will have an inward qualifications. Leading industry certification in IT Service Delivery Management ITIL v4 Foundation and Intermediate
ATTRIBUTES:
software products on-site and telephonically Handle customer inquiries externally via phone Collaborate internally colleagues and the development department Helpdesk admin - logging and following up on calls Log calls on
Investigate anomalies in the code 4. Documentation and admin a. Document development b. Release process documentation
Certification Awareness to strict IT Policies. Customer Service and SLA Service Delivery Valid driver's license and Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix Datacentrix customers. Support functions extend from testing and troubleshooting problems to regular maintenance
ss to strict IT Policies.
markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing home and fibre to the business, VOIP, Managed Services, Cloud Solutions, seek out the appropriate contact organisation. Generate leads and cold call prospective customers as well as canvasing. Meet with clients face to good understanding of the businesses' products or services and be able to advise others about them. Nurturing create a sales pipeline. Negotiate pricing with customers, and suppliers in some cases. increase sales of