working with APIs, especially payment gateways, courier services, and communication channels. Experience and work with APIs, including payment gateways, courier services, and communication channels (email/SMS)
catalogue, along with CX frameworks and SOPs.
reliably against projected roadmap timelines.
more customers and is accountable for proactively driving improvement and development of service. This role level expectations and monitors, reports on, and drives service performance on behalf of the customer through bridge, drive structure, document actions and manage tech teams for swift resolution. Drive implementation relevant internal and external teams involved to drive engagement Develop KPIs to measure performance of
expertise in sales management and team leadership to drive operational excellence within our retention call consumer analytics to uncover hidden opportunities and drive strategic decision-making. Qualifications: Minimum to drive results. If you're ready to make your mark in the world of customer retention and drive measurable
expertise in sales management and team leadership to drive operational excellence within our retention call consumer analytics to uncover hidden opportunities and drive strategic decision-making. Qualifications: Minimum to drive results. If you're ready to make your mark in the world of customer retention and drive measurable
As a key member of our organization, you'll drive the development and implementation of BI solutions
procedures to ensure data accuracy and integrity.
Drive the adoption of self-service BI tools and empower
As a key member of our organization, you'll drive the development and implementation of BI solutions to ensure data accuracy and integrity.
preferred Contagious passion for, and commitment to driving mobile money growth and innovation Willingness Management Product Strategy and Execution Management Drive Innovation Build trusted advisor relationship with
preferred Contagious passion for, and commitment to driving mobile money growth and innovation Willingness Management Product Strategy and Execution Management Drive Innovation Build trusted advisor relationship with