motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO overload as and when required and ensure general administration work is up to date.
resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with Incident
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and standard operating procedure model for the Service Desk.
What you’ll do:
are maintained.
Monitor and manage service desk queues, ensuring that all tickets are managed within experience
Must have experience with service desk ticketing systems and remote support tools.
Must Certificate
Must be Microsoft Certified: Modern Desktop Administrator Associate
Must be Microsoft Certified:
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager understanding of the strategic vision for the service desk and the ability to set the long-term direction of service desk and to advocate for necessary resources, support, and appreciation for the service desk. A complete
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be
customer support, either telephonic or at the front desk. Always comply with PPE policy. Keep work areas Skills and Knowledge: Good knowledge of general administrative and internal processes Knowledge of ICT industry
The Service Desk Analysts are responsible for the day-to-day operational coordination of the team, providing orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining accurate
Perform user account management and access administration Ensure timely and effective resolution of IT