escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised
escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised
systems.
email systems. Solid grasp of networking concepts, such as routing, quality of service, VLANs, and firewall
(functional networks). Business process modelling and documentation. Coordinate and quality assure process
systems are in place for optimising the Core network to meet quality and performance targets. Ensure redundancy
metro and backbone network within budget and timelines and to the correct level of quality and performance
that the networks and client connectivity platforms meet or exceed availability. Ensure quality, performance
company is a successful national network of NGOs & partners realising quality, affordable early learning
Reference: JHB002008-DDT -1 Are you a seasoned Technical Support Manager with a passion for leading high-performing teams in the ISP industry? We are looking for a dynamic and experienced professional to helm our clients' technical support department, drive exceptional customer service, and enhance