Software DBN is on the lookout for a game-changing Application Support Team Lead to spearhead our mission of orchestrator of a team dedicated to ensuring flawless application performance, where every click counts and every is a chance to shine. As the maestro of the Application Support Analysts, your role will be to navigate limitless technology. What You'll Do: Leading the IT Application Support Team Provide daily direction and communication connectivity alerts and backup alerts. Provide basic training on core software and hardware used. Point of contact
select and improve the content that is used to train new trainees and develop our existing people's capabilities accuracy of information. Business Evaluate current training materials and methods used. Development of interactive interactive, practical, and innovative Training Interventions that meet corporate standards and are in in line with current best practice training methodologies and utilize all available Tools. Create, maintain maintain, and support a range of training resources to allow all staff to self-develop. Work closely with
closely with Business IT in the definition, testing, training, implementation, and support of functional requirements Understanding: Possesses understanding in the areas of application programming, database, and system design Understands Formal or Informal Business Analysis Training, Project Management training Proven experience as a Scrum Master
improve quality Maintain compliance and consistent application of company code of conduct, policies and procedures throughout the division Accountable for development and training for direct reports Manage agreed performance standards
improve quality Maintain compliance and consistent application of company code of conduct, policies and procedures throughout the division Accountable for development and training for direct reports Manage agreed performance standards
architecting, designing, and implementing software applications that meet the needs of their clients and contribute features. Architect and develop scalable web applications using modern technologies and best practices front-end and back-end components. Optimize applications for maximum speed and scalability. Ensure the from us within 3 days, please consider your application unsuccessful.
strategies and understand implications to the application architecture Communicate implications of architectural knowledge of application architecture, and consult business and technology teams when application architecture architecture knowledge is needed Create project and application architecture deliverables that are consistent Financial Management Management, maintain and utilize applicable platforms Effectively maintain awareness of the Expert in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
team members. This role further ensures that applicable governance and compliance protocols are upheld
phase of the product or project life cycle. Where applicable this includes inception, requirement, analysis
and operation support for existing software applications Testing: Construct, interpret and execute system