To provide leadership and day-to-day management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met and monitored Ensure steps 5 – 7 are implemented and monitored Ensure that the clients Way is implemented Drive Continuous improvement through problem solving m
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
MUST be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's to the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service think we're some of the best in the business. Contact us to see how we can help you achieve your goals teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service think we're some of the best in the business. Contact us to see how we can help you achieve your goals teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
ENVIRONMENT: Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region (application support). Good understanding of call centre environments and equipment. Good understanding respond to every application, should you not be contacted for this position within 10 working days please
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would with external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security and their customization (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix respond to every application, should you not be contacted for this position within 10 working days please
Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will