Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Finance Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements support diagnosis and support for output device services Contribute to the end user knowledge base Escalating incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and application
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town client facing role that ensures a seamless IT Service Management, helping business growth and creating value relationship management with business client IT teams. Responsibilities: Client Portfolio Management End of
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions develop customised solutions. The Senior Transitions Manager will take over transitions of specific client engagements assessment and recommendations on process re-engineering and offshoring feasibility; Interact extensively users, senior management, and IT personnel; Lead client engagements to ensure consistent service delivery;
Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager is critical ensuring the efficient and effective delivery of services within a Data Centre environment. The position involves overseeing the day-to-day operations, managing service delivery teams, and maintaining a high level customer satisfaction. This includes overseeing service level agreements (SLA's), coordinating with internal implement service delivery strategies to meet business objectives. Monitor and manage service levels, ensuring
client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS Requirements: • Minimum 8 - 12 years in managing IT service delivery of large client relationship (800Seats) client facing role that ensures a seamless IT Service Management, helping business growth and creating value through IT intervention. We also do relationship management with business client IT teams. QUALIFICATIONS
various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into required. Collaborates closely with PMO/applications management teams and provides progress updates to ensure industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining various on-premises and cloud-hosted systems and services. Ability to interpret business process flows into
Good time- and self-management RESPONSIBILITIES MS System Center Configuration Manager (SCCM) MS System Operations Manager (SCOM) IT service delivery (ITIL) Intune Microsoft System Center Device management technologies technologies Mobile Device Management (MobileIron) SFTP - SSH File Transfer Protocol (also known as Secure Enrollment Service ITSM ticket management (ServiceNow) Workstations WSUS - Windows Server Update Services Software industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Must have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is the industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, from third parties; attach received/signed quote Manage Faulty replacement equipment – Store replacement friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication, telephonic work attendance essential. Excellent customer service manner Meticulous completion of documents
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, from third parties; attach received/signed quote Manage Faulty replacement equipment – Store replacement friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication, telephonic work attendance essential. Excellent customer service manner Meticulous completion of documents