T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action
remote aviation services is looking for Load Control Agents to join our diverse team of more than 450 colleagues producing safe quality load sheets. A load control agent is responsible for the processing of flights, this requirements for the Load Control Agent role are the following: German Load Control Agent A2 German proficiency > matric grade if pure maths English Load Control Agent > 70% matric grade if mathematics literacy >
remote aviation services is looking for Load Control Agents to join our diverse team of more than 450 colleagues producing safe quality load sheets. A load control agent is responsible for the processing of flights, this requirements for the Load Control Agent role are the following: German Load Control Agent A2 German proficiency > matric grade if pure maths English Load Control Agent > 70% matric grade if mathematics literacy >
About the job The Technical Support Agent will be responsible for delivering exceptional client service and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
with a ratio of 1 Head of Planning for up to 2500 agents. Currently working in a team of 2 colleagues at skills Initiative / creative thinker - a change agent Innovative with the confidence to constructively managing specialist teams within the outsourced call centre environment 3 years' experience managing and
systems ➢ Process any follow up action ➢ Perform all call resolutions related to assigned areas ➢ Develop for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW to be done daily NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported fault has been identified. (Area visit). ➢ Wire Centre Visits: (Make sure you have knowledge of the locations) asset tags ➢ To do troubleshooting by visiting wire centre or location where fault has been reported or identified
candidates with a technical background in our support centre to provide online and telephonic service and support alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
Optimizing Data. Analysis & Co-ordinating Sales Agents Performance. Microsoft Excel/Google Sheets Processes