responsible for delivering exceptional client service experiences to all clients. Queries and interactions position is also responsible for the effective management of escalations and complaints from clients. Support within SLA. • Adhering to all AD-HOC work given by manager • Available for overtime where workloads require Previous call-centre experience in a customer services capacity, preferably on a technical support helpdesk Passionate about customer service Salary: On request The post Support Technician Level 1 appeared first on freerecruit
IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training. Surgo (PTY) Ltd including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge Intelligence. Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town client facing role that ensures a seamless IT Service Management, helping business growth and creating value relationship management with business client IT teams. Responsibilities: Client Portfolio Management End of
and digital solutions, offering comprehensive services across diverse industries. Operating worldwide their full potential. About the Role: The Service Delivery Manager will be responsible for leading transitions develop customised solutions. The Senior Transitions Manager will take over transitions of specific client engagements users, senior management, and IT personnel; Lead client engagements to ensure consistent service delivery; Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team. Solutioning
(Northern Suburbs) is currently looking for a Field Service Engineer to join them on a permanent basis IT / Updating and concluding incidents, requests and service requests on the CA and SRS system within the agreed remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements support diagnosis and support for output device services Contribute to the end user knowledge base Escalating incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and application
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, from third parties; attach received/signed quote Manage Faulty replacement equipment – Store replacement friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication, telephonic work attendance essential. Excellent customer service manner Meticulous completion of documents
Office Automation company is hiring. Service Controller who is highly organised, able to multi task, from third parties; attach received/signed quote Manage Faulty replacement equipment – Store replacement friendly and helpful to customers 4 - 5 years admin / service experience Excellent communication, telephonic work attendance essential. Excellent customer service manner Meticulous completion of documents
Our client is a leading international Internet Service Provider that offers amazing career opportunities passion for IT. To apply you need the following: Grade 12 An MCSE or related qualification or experience
JOB DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal relationships Centre / BPO experience in insurance, sales & service, handling voice and queries, customer escalations industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Branch Manager - Western Cape Duties and Responsibilities: Customer Management: Ensure customer satisfaction delivery service, and resolution of account queries, customer credits, and claims. Manage customer credit necessary. Personnel Management: Oversee attendance, leave, and absenteeism management, ensuring backup coverage personnel vacancies and new requirements. Warehouse Management: Ensure efficient warehouse operations, including dispatching processes, and cycle count management. Facility and Asset Management: Maintain the branch's appearance
Technology Manager (Kingdom Purpose), Paarl, Cape Winelands. Company Name: The Cutting Edge Group. Our same. We are based in Paarl offering a full-time MANAGEMENT position for motivated individuals that has a systems development and implementation, project management. The ideal candidate will have a comprehensive