for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
other related faults Acknowledge support request ticket(s) and accurately record, update and document progress issues and changes are recorded through the ticketing system Provide hands on escalation support for optimally without repetitive faults Maintain average ticket resolution of 48 hours, meeting, or exceeding SLA's
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
dealt with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC
qualification in a related or legal field Certified Fraud Examiner advantageous Proven management of teams Proven