verification and capturing of information into the Service Desk Application, and most importantly, displaying role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple positive customer satisfaction is achieved. A Service Desk Agent is responsible for the management of incidents information is communicated to the customer. A Service Desk Agent is responsible to drive various resolver
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98%