and unauthorized access. •Monitor and analyze key performance metrics and service level agreements (SLAs) to effectively interact with stakeholders at all levels of the organization. •Strong analytical and problem-solving
and solutions based on customer requirements Level 1, 2 and 3 technical support for customers and partners
Administration SSO, CRM (learn, create & manage user access app) End User desktop support (Computers, hardware
000 and R35 000 per month (3-5 years' experience) – 1 Year Contract
calls to ensure user support and that high service levels are maintained.
and Virtual servers at a hardware and software level. Licensing Administration and Maintenance in respect
calls to ensure user support and that high service levels are maintained Support ongoing operations Manage
tasks based on urgency and impact, and meet service level agreements (SLAs) is essential in a fast-paced support